Long line at the toll booth? You won’t need to pay the fee | Condé Nast Traveller IndiaMay 28, 2021
Vehicles queuing in front of a toll booth. Photo: Amlan Mathur / Alamy Stock Photo
In order to streamline and decrease the wait time at toll plazas, the National Highways Authority of India (NHAI) on Wednesday, 26 May has issued a new set of guidelines that aims to encourage FASTag users and decrease the traffic at the plazas.
New toll plaza guideline
The guidelines will ensure that for each vehicle, the service time will not exceed more than 10 seconds, even during peak hours at the toll plazas. Further, NHAI will ensure that vehicles will not queue more than 100 metres. While the wait time has reduced with mandatory FASTag, if there is a queue of more than 100 metres, then vehicles can pass without paying the toll, until the queue is back to within a 100 metres from the toll. To specify the 100 metres distance, a yellow line will be placed at the 100 metres distance from the toll booth.
While the new set of guidelines will ensure decreased wait time, the NHAI states that with FASTag, turn around time at the toll booths will be faster and that the usage of FASTag has reached 96%. Due to social distancing, commuters are also opting for this payment option as there is no contact with toll operators.