HYDERABAD: The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWS&SB) on Saturday extended the tanker booking facility to customers in the Secunderabad Cantonment through Metro Customer Care (MCC).

The tanker booking facility has been extended to 13,236 customers residing in a radius of four kms from the Marredpally filling station. Secunderabad Cantonment Board (SCB) officials have provided data of 13,236 consumers who are residing in that area.

“As per data, the HMWS&SB has created tanker booking numbers (TBN) for these 13,236 consumers to book tankers under the domestic category through IVRS (155313) from their registered mobile numbers to ensure that tankers reach the genuine consumer,” according to an official release issued by the HMWS&SB here on Saturday.

As domestic consumers of the cantonment were not covered by HMWS&SB, the service requests were in manual mode and as a result, a few tankers were misused and sold at commercial rates. This issue came to light during an inspection by the water board managing director on October 3 and seven tankers were seized. In order to streamline the process, a meeting was held with SCB chief executive officer, Sujatha Gupta. As per the discussions between SCB CEO and water board executives, the officials submitted data for 13,236 unique consumer numbers, the release said.

Consumers who might not be able to book tankers through the 155313 have to update/register their mobile numbers with cantonment authorities and the same would be updated with HMWS&SB for taking the tanker requests, it said.

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Source: TOI-Hyd